How To Claim
A Structured Process for a Difficult Moment
We understand that submitting a claim often happens at a time of loss. Our goal is to make the claims process simple, respectful, transparent and supportive, so you can focus on your family while we manage the administrative procedure with care and efficiency.
Notify Us
Notify us as soon as possible after the event. You may do this by phone, email, or via our online claims portal. Please have your policy number, the full name of the deceased and date of event ready when contacting us.
Submit Documentation
To process your claim efficiently, please submit: Certified copy of the death certificate, Certified copy of the deceased's ID document, Completed claim form, Banking details for settlement. Incomplete documentation may delay processing — we'll inform you promptly if anything additional is needed.
Claims Assessment
Our Claims Team reviews submitted documents for completeness and compliance with your policy. Valid claims are processed swiftly — many are settled within 24–72 hours once all required documents are received. In accidental death claims, additional supporting documentation may be requested.
Payment
Approved claims are paid via electronic funds transfer into the nominated bank account. We prioritise speed, dignity and accuracy in every claim settlement.
Documents Required
- Certified copy of the death certificate
- Certified copy of the deceased's ID document
- Completed claim form
- Banking details for settlement
Submitting a claim should not add further stress during a difficult time. We approach every claim with:
Our claims team is available Monday to Friday, 08:00–17:00 (SAST).
Call +27 87 153 5807 →